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Amazon tells call center eyeing office closures: report


Amazon is reportedly nudging customer support staff to earn a living from home because it appears to shut a few of its US-based places of work as a part of a cost-cutting effort.

The e-commerce large plans to close down “multiple” call facilities all through the US in a bid to trim its actual property bills, Bloomberg reported, citing sources acquainted with the matter. A call center in Kennewick, Wash., is alleged to be among the many places tabbed for closure.

Amazon, which is valued at $1.17 trillion, didn’t touch upon whether or not it plans to shut call facilities. However, an organization consultant confirmed that Amazon is increasing distant work amongst its customer support staff.

“We’re offering additional members of our Customer Service team the increased flexibility that comes with working virtually,” Amazon spokesperson Brad Glasser mentioned in an announcement. “We’re working with employees to make sure their transition is seamless while continuing to prioritize best-in-class support for customers.”

Customer service reps working in Amazon’s call facilities signify a small portion of its general workforce, in response to Bloomberg. The firm has allowed some call center staff to earn a living from home since earlier than the pandemic-era shift towards distant work.

Amazon isn’t requiring its employees to return to the office full-time.
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Amazon has greater than 1.5 million staff. Bloomberg famous the elevated emphasis on distant work may assist Amazon keep staffing and recruit new customer support employees, for the reason that hiring pool would not be anchored to places of work.

While many firms have begun pushing their staff to return to the office at the very least a number of days per week, Amazon lately gained consideration for taking a extra lenient strategy.

Earlier this month, Amazon CEO Andy Jassy mentioned most of its staff have adopted a hybrid schedule that features days working from residence – and the corporate doesn’t plan to require in any other case.

“We don’t have a plan to require people to come back,” Jassy mentioned throughout an look at Code Conference, in accordance to CNBC. “We don’t right now. But we’re going to proceed adaptively as we learn.”

Meanwhile, the plan to shut call facilities and cut back office bills may trace at Amazon’s effort to enhance its steadiness sheet in the course of the present financial downturn.

At the identical convention, Jassy indicated that Amazon would proceed hiring, but at a slower pace than it has in recent times.

Amazon has posted a internet loss for 2 straight quarters because it contends with the affect of hovering inflation and a slowdown in gross sales.

“Despite continued inflationary pressures in fuel, energy, and transportation costs, we’re making progress on the more controllable costs we referenced last quarter, particularly improving the productivity of our fulfillment network,” Jassy mentioned in Amazon’s second-quarter earnings launch in July. 

Source: nypost.com


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